• +1 844-778-5060
  • hello@pointvoip.com
  • Customer Portal
  • Knowledge Base
  • SALES: (844) 778-5060
  • SUPPORT: (877) 756-3385
Get Started, Contact Us
  • Home
  • About
    • FAQ
    • Careers
  • Services
    • Cloud PBX
    • Messaging
    • Cloud Fax
    • SIP Trunking

    Unified Communications

    Cloud PBX

    Our system gives you all the features you would get with an on-premise system with many additional benefits. Each instance is redundant and is geographically located within your location.

    Learn More
    Cloud Voice
    Cloud Fax
    Messaging
    SIP Trunking
    Toll Free Routing
    911 Access
  • Products
    • Phone Models
    • 3CX PBX
  • Partners
    • Become a Partner
    • Become a Reseller
Get Started

PBX

  • Get PBX Extensions

API

  • Get PBX Extensions

Web Apps

  • Using the Switchboard
  • Manage Your Status
  • Click to Call Extension
  • Sending a Virtual Fax

Mobile Apps

  • Status & Forwarding Rules
  • 3CX App Install

Phones

  • Create a Conference Call (Yealink)
  • Create a Conference Bridge
  • Set Your Voicemail Greeting
  • Call Parking
  • Transferring a Call (Yealink)
  • Home
  • Docs
  • Web Apps
  • Using the Switchboard

Using the Switchboard

For job roles where advanced call management is a daily task, the 3CX Switchboard is a powerful and user-friendly tool that offers a concise yet comprehensive view on call and queue activity.

There are various Switchboard views to choose from depending on your job role, which allows for quick and efficient call answering and transfers, monitoring, queue statistics and more. Choose from:

  • “All” – extension and queue calls
  • “Queue Calls” – Queue call activity
  • “Wallboard” – Call queue analytics
  • “Per Queue” – calls and agents for each queue
  • “Reminders” – View and manage all set “Reminders”

To perform an action on a call simply right click on it to open the actions menu. You can even customize your view by clicking the pop-out icon to display them in a separate browser window, or configure view options in “Settings > Switchboard”. To set custom messages and configure the Wallboard, head over to “Settings > Switchboard”.

Did this document help?
Share This Article :
  • Facebook
  • Twitter
  • LinkedIn
Still stuck? How can we help?

How can we help?

Updated on November 20, 2020
Manage Your Status
Voice
Cloud PBX
SIP Trunking
Toll Free Voice
Messaging
Business Texting
Internal Messaging
Cloud Fax
Products
Desk Phones
3CX PBX
Developers
SMS API
Fax API
Service Status
Realtime
Follow us
Linkedin Instagram Twitter Icon-facebook

© 2021 PointVoIP, LLC. All rights reserved

Terms and Conditions
Privacy Policy