Privacy Policy

PointVoIP, LLC (“PointVoIP,” “we,” “us,” or “our”) provides cloud phone systems, SIP trunking, business text messaging, cloud fax, AI voice agents and related communications services. This Privacy Policy explains how we collect, use, share and protect personal information when you visit pointvoip.com, contact us, receive text messages from us, or use our services.

1. Information we collect

Information you give us

• Contact and business details — name, company, job title, business email, phone and mobile number, and address, when you fill out a form, request a demo or quote, sign up for service, or contact support.
• Account and billing information — account credentials, service orders, billing address and payment details. Payment card data is processed by our payment processor; we do not store full card numbers.
• Support communications — the content of emails, calls, chats, texts and tickets you send us.
• Consent records — when you opt in to text messages, we record the date, time, phone number, IP address and the form or method used.

Information created when you use our services

• Service and usage data — call detail records (numbers called, date, time and duration), message logs, fax logs, extension and device configuration, and service quality data needed to deliver, troubleshoot and bill for the service.
• Communications content — voicemails, call recordings, faxes, messages and AI voice agent transcripts that you or your users choose to store or enable. We process this content on your behalf to provide the service.

Information collected automatically

• IP address, browser and device type, pages visited, referring site and similar website analytics data, collected through cookies and similar technologies.

2. How we use information

• Provide, maintain, secure and support our services, including routing calls, messages and faxes.
• Respond to inquiries, demos, quotes and support requests.
• Send service, account, billing and support notices, including by text message when you have opted in.
• Send marketing communications, only where you have agreed to receive them; you may opt out at any time.
• Process payments, prevent fraud and abuse, and enforce our agreements.
• Meet legal and regulatory obligations, including 911/E911, CALEA, number porting, robocall mitigation and tax requirements.
• Improve our website and services.

3. How we share information

We do not sell personal information. We share information only as described below:

• Service providers and carriers — companies that help us operate, such as telecommunications carriers, messaging and 911 providers, hosting, payment processing, customer support and email providers. They may use information only to perform services for us.
• Completing your communications — when you place a call or send a message or fax, the necessary routing information is shared with the carriers involved.
• Legal requirements — when required by law, subpoena, court order or lawful request from public authorities, or to protect the rights, property or safety of PointVoIP, our customers or others.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Privacy Policy.
• With your consent — for any other purpose you agree to.

The sharing described in this section never includes text messaging opt-in data or consent, which is handled as described in Section 5.

4. Customer Proprietary Network Information (CPNI)

As a provider of interconnected VoIP services, PointVoIP protects Customer Proprietary Network Information as required by federal law. CPNI includes information such as the services you subscribe to, how you use them, and call detail records. We use CPNI to provide and bill for your services and as otherwise permitted by law. We do not disclose CPNI to third parties for their marketing purposes, and we verify the identity of anyone requesting CPNI before releasing it.

5. Text messaging (SMS/MMS)

If you opt in to receive text messages from PointVoIP, we use your mobile number to send the types of messages you agreed to, such as account, billing and support notifications and, if you separately opted in, marketing messages.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent are excluded from all of the information-sharing categories in this policy and will not be shared with any third parties, except service providers (such as messaging carriers and platforms) that deliver messages on our behalf.
• Consent to receive text messages is not a condition of purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time, or HELP for help. You can also call 844-778-5060.

See our SMS Terms for full program details.

6. Cookies and analytics

We use cookies and similar technologies to operate our website, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings; some site features may not work without them.

7. Data retention

We keep personal information as long as needed to provide our services, maintain business records, resolve disputes and meet legal, tax and regulatory requirements. We keep text messaging consent and opt-out records for at least four years. When information is no longer needed, we delete or de-identify it.

8. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls and monitoring. No system is completely secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by law.

9. Your choices and rights

• Marketing emails — click “unsubscribe” in any marketing email.
• Text messages — reply STOP to any message.
• Access, correction and deletion — you may request a copy of your personal information, ask us to correct it, or ask us to delete it, subject to legal and contractual retention requirements. Depending on where you live, you may have additional rights under state privacy laws.

To make a request, contact us using the details below. We will verify your identity before acting on a request and will not discriminate against you for exercising your rights.

10. Children

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date and, for material changes, provide additional notice where required.

12. Contact us