01 AI voice New
Build your custom AI voice agent.
AI voice that amplifies human connection, so your team can focus on what matters. Trained on your business and ready from day one.
Hear our AI voice agent handle a real call
Real-time intelligenceLive answers, trained on your data, with smart handoffs to your team.
Natural, human-like conversationsAny language, any accent—clients feel heard, not handled.
Custom-built agentsBuilt to support your team, your way.
See it in action
Every call, answered and resolved—automatically.
Meet Zara, an AI voice agent trained on your business and workflows. She understands each call, responds in real time, and helps customers without holds or missed messages.
Appointment booked · synced to CRM
What your agent can do
AI receptionistGreets every caller and routes them to the right place instantly.
After-hours answeringNever miss a call, even after your team has gone home.
AssistantHandles everyday requests, so your team can focus elsewhere.
Task-specific agentsManage calls, sync calendars, and send information automatically.
Enterprise SecurityControlled AI guardrails, isolated environments, and strict compliance for regulated industries.
Scale Without LimitsStreamline your daily operations and grow effortlessly.
Let's build the future of your business together.
Build Your AI Voice Agent →All-in-one platform
Everything your business needs to communicate—working as one.
Every conversation in one platform—connecting your calls, messages, meetings, customer interactions, and AI-powered workflows to streamline communication and help your team collaborate.
02 On your terms
Connected when and how you need it.
Across locations, job sites, and mobile teams, PointVoIP keeps you reachable when it matters—and lets you step away when it doesn’t.
Connect from any device
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Desk phoneA standard, reliable setup that keeps things simple for every user.📱
Mobile appMake and receive calls, transfer calls, and send texts from your business number while you’re on the go.💻
Desktop appMake calls, send texts, and host meetings from your Mac or PC—no desk phone required.Flexibility that works both ways
Control your availabilitySet routing rules so you’re reached only when and how you want to be. Step away, and calls still land exactly where they need to.
Smart, secure workflowsSee caller ID instantly, access contacts from anywhere, and transfer calls internally without missing a beat. Outbound calls and texts show your work number, so your personal number and data stay private.
Designed for every team, industry, and location
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HealthcareKeep patients, clinicians, and staff connected across every location, with secure communications and reliable after-hours support.
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Nonprofit & EducationConnect campuses, programs, and administrative teams so staff can collaborate easily and every community reaches the right person.
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Legal & FinanceKeep attorneys, advisors, and financial teams responsive while client conversations stay private, secure, and connected.
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Small Business to EnterpriseGive every employee and location one connected communications system that scales without adding complexity.
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Construction & Field ServicesKeep field teams, trade partners, and the main office connected from anywhere the work happens.03 Text like you talk New
Because not every conversation needs a call.
Send and receive SMS and MMS from your business number—quick updates, appointment reminders, estimates, and photos—without sharing a personal cell number.
Two-way SMSText customers directly from your business number for quick updates, confirmations, and follow-ups.
MMS and attachmentsSend and receive photos, PDFs, and files within the conversation, including estimates, before-and-after photos, and signed documents.
✓
Calls
Call Logs
Voicemail
Recordings
All ▾
🗑 Remove
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Sarah Johnson📞 Extension 204
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Mike Chen📞 Extension 118
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Ashley Davis📞 Extension 132
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(555) 019-2837Main Line
Number
1
2ABC
3DEF
4GHI
5JKL
6MNO
7PQRS
8TUV
9WXYZ
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0
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📞
DM
David Morgan
(216) 555-0143
Hi! Just confirming my appointment for 2pm tomorrow?
Yes, you're all set for 2pm — see you then!
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Got it, thank you!
9:41● Wi-Fi ▰
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DM
David MorganBusiness text · (216) 555-0143
Today · 10:24 AM
＋Business message↑
04 Connect what matters
Every conversation, already part of your workflow.
Connect PointVoIP with the CRM, help desk, and billing tools your team already uses. Calls update records and trigger next steps automatically.
Works with the tools you already use
Salesforce
HubSpot
Zoho CRM
Odoo
Zendesk
Dynamics 365
Street.co.uk
Maximizer
Oracle NetSuite
Teamleader
HaloCRM
Pipedrive
Microsoft Teams
Outlook
Google SSO
Clio+More
Phone CallInbound call from customer
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Your CRMRecord updated automatically
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Next StepFollow-up, task, or invoice created
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Stronger RelationshipBetter service, more opportunities
05 Stay present
Stay in the conversation. We'll take the notes.
Calls are recorded and transcribed, and voicemails go directly to your inbox—so you can stay present and revisit any conversation later.
SearchableFind exactly what was said, in seconds.
ShareableSend a recording or transcript with one click.
SecureProtected by enterprise-grade security, end to end.
06 See what matters
See what's working. Fix what isn't.
Live dashboards give you a clear view across every team and every location, so decisions are backed by real numbers instead of a hunch.
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Live dashboardReal-time metrics across every team and location, from total calls to average handle time.📺
WallboardA big-screen view built for the floor, keeping the whole team aligned in real time.👥
Queue panelSee who’s waiting, how long they’ve waited, and who’s next, so no caller gets lost in the queue.Total Calls
0
↑ 12%
Answered Calls
0
↑ 9%
Missed Calls
0
↓ 6%
Avg. Call Duration
04:32
↑ 6%
Call volume—this week
Calls by Department
Put your conversation data to work.
Move beyond reporting. Use the patterns in your conversations to understand customers, improve how work gets done, and make every interaction better.
Understand your customersSee recurring questions, needs, sentiment, and opportunities across every conversation.
Improve your processesFind bottlenecks, missed handoffs, and coaching opportunities—then build a better way to work.
Strengthen your marketingTurn common needs and objections into more relevant campaigns, content, and follow-up.
Build smarter AI agentsUse real conversation insights to improve responses, AI-powered workflows, and the customer experience.
07 Built around your business
Built around your business. Ready to grow with it.
No two businesses run the same way, so your phone system shouldn’t either. We configure call flows, ring groups, queues, and routing around how your team works—then scale them as your business grows.
Add users and locations with supported onboarding and offboarding
Run multiple businesses or locations from a single account
The same reliable experience, wherever your team is
Connects directly to your building's PA system, security platform, and door access controls
Your calls. Your rules.Build routing around the way your team actually works.
Fully customizable
Incoming CallMain business number
Sales Queue4 team members
Support Queue3 specialists
After HoursAI or voicemail
Simultaneous ringRound robinPriority routingOverflow rules
Connected beyond the phone
PA & PagingReach a room, floor, or every location
SecurityConnect alerts and building systems
Door AccessAnswer and unlock from any device
08 Fax, modernized
Fax that finally keeps up.
Send and receive encrypted faxes through your portal, email, or existing fax machine—with no per-page fees.
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Hybrid Fax, AnywhereSend and receive from the web portal, email, or your existing fax machine — no single point of failure.🛡
HIPAA & PCI CompliantEvery fax stays protected and compliant, no matter how it's sent or received.🔐
Encrypted PDFs for SecurityEvery fax is delivered as an encrypted PDF, keeping sensitive documents secure.📧
Send Faxes via EmailFax straight from your inbox — no fax machine required.🔌
Fax Adapter IntegrationKeep your existing fax machine in the loop with simple adapter integration.📝
Custom Cover SheetsCreate a fully branded cover page with your own logo in seconds.👥
Multiple User ProfilesSet varying levels of access and control for every user on your account.🗂
Full Fax History in Your PortalView, search, and manage every sent and received fax in one place.🌐
24/7 Monitoring & 99.999% UptimeGeo-redundant infrastructure and round-the-clock monitoring keep your fax line always on.💲
No Cost Per PageSend and receive as much as you need, without per-page fees eating into your budget.🔁
No Porting FeesKeep your existing fax number and switch to PointVoIP without any porting costs.09 Security & compliance
Platform security, reliability, and compliance governance.
Protect your communications with multilayered security, enterprise-grade access controls, modern encryption, and continuous monitoring.
Enterprise SecurityHIPAA-ready, BAA on file
Access ProtectionSSO, 2FA, roles & more
Reliable by Design99.99% uptime SLA
Continuous Monitoring24/7 threat & event alerts
Enterprise Security & HIPAA Readiness
Built on a geo-redundant cloud PBX with a 99.99% uptime SLA, US-only data residency, TLS 1.2+/SRTP encryption available, Kari's Law / RAY BAUM'S Act compliance, and a HIPAA Business Associate Agreement (BAA) executed prior to go-live.
Cloud Architecture & 99.99% SLA
Hosted UCaaS architecture backed by active-active failover, real-time server mirroring, dynamic carrier load balancing, and site survivability with local failover during WAN connectivity loss.
U.S.-only data residency
Control planes, voice media, CDRs, voicemails, and recordings are hosted, processed, and retained exclusively in US-based data centers.
Encryption & Security Controls
Signaling and media encryption available via TLS 1.2+ and SRTP (with DTLS/WSS support for WebRTC), HTTPS/TLS-secured management portal access, dynamic phone number masking, encrypted recordings at rest, and MD5 digest authentication with OAuth 2.0.
Intrusion Prevention & Toll Fraud Defense
Built-in dynamic and static firewalls with Fail2ban IP auto-defense, global anti-hacking IP blocklists, allowed-country IP restrictions, and country-code outbound dialing limits.
Identity, Auditing & Governance
Admin SSO, optional or enforceable 2FA, granular role-based access control, password enforcement policies, account lockout schedules, session inactivity timeouts, and full immutable operation audit logging.
Maintenance, Certifications & Compliance
24/7 proactive monitoring, scheduled quarterly vulnerability assessments, QoS prioritization, VLAN segmentation posture assessments, SOC 2 Type II and ISO/IEC 27001 data center attestations, Information Security Policy (ISP) governance, GDPR alignment, HIPAA BAA execution prior to go-live covering transiting ePHI, and native STIR/SHAKEN call signing.
Automatic Failover Gateway — Multiple 911 Routes
Every 911 call from any location routes through multiple independent paths to the local Public Safety Answering Point (PSAP). If one carrier is unreachable, the call automatically fails over to another available carrier — so emergency services stay reachable from every phone, every building, and every device. No single carrier outage, cloud failure, or network event can take communications offline, thanks to PointVoIP's geo-redundant architecture.
10 Switching is simple
Your team will love it.
We handle the heavy lifting, so switching feels like nothing changed—except everything works better.
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Keep All Your NumbersEvery number stays yours, guaranteed.$
No Porting FeesNo hidden costs, no surprises, ever.⚙
Easy SetupOur team handles the heavy lifting for you.☺
Happy TeamsA smoother transition and a better day-to-day.11 Real people. Real support.
Real people. Right here in the U.S.
Get help from a U.S.-based team that knows your business. Training, 24/7 monitoring, and ongoing support are included at no additional cost.
U.S.-based support24/7 monitoringTraining includedOn-site help available
Live & On-Site Training
Hands-on training for your team, delivered live or on-site, so everyone knows how to use the system from day one.
24/7 Remote Support
U.S.-based phone, email, and remote-access support, available 24/7/365.
On-Site Support
Scheduled and emergency on-site service at no additional cost, across all of your locations.
Maintenance & Updates
Firmware updates and security patches deployed and managed by PointVoIP, with scheduled maintenance windows and full rollback capability.
Adds, Moves & Changes
Make changes through the self-service web portal, or let PointVoIP support handle them at no additional cost.
Dedicated Account Manager
A named account manager assigned specifically to your business, who already knows how your system is set up.
Proactive System Monitoring
24/7 proactive network monitoring, automated incident alerting, and monthly system health reports.
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We give back
PointVoIP partners with nonprofits and gives back to the communities we serve, because good business should build up more than the bottom line.
Ready to build better conversations?
Let's design a communication experience your team and your customers will actually love.